How Meradove handles personal information.

Who we are

Meradove Pty Ltd, ACN 698 240 032, is an Australian company based in Queensland. Our postal address is PO Box 207, Banyo QLD 4014.

Information we collect

We may collect information you provide directly, information created when you use our products, and technical information needed to operate our websites and services.

• Contact details, such as names, phone numbers and email addresses.
• Business details, such as venue information, opening hours, booking preferences and support requests.
• Call, booking and message information handled by Parla, including call summaries, transcripts, recordings where enabled, SMS confirmations and related operational records.
• Website and service usage information, such as page visits, device information and diagnostic logs.

How we use information

We use personal information to provide, operate, improve and support our products and services. This includes answering enquiries, managing bookings, sending confirmations, supporting clients, maintaining security, meeting legal obligations and improving reliability.

Service providers

Meradove uses trusted third-party providers for services such as telephony, voice AI, messaging, hosting, email and analytics. Some providers may process or store information outside Australia. We use these providers only where they are needed to deliver or support our services.

Disclosure

We do not sell personal information. We may disclose information to clients who use our products, service providers who help us operate those products, professional advisers, regulators, or other parties where required by law.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. We keep information only for as long as reasonably needed for operational, legal, security and record-keeping purposes.

Access, correction and complaints

You can contact us to request access to, or correction of, personal information we hold about you. You can also contact us if you have a privacy concern or complaint.